Booking Service – General Terms and Conditions
These Terms and Conditions (“Terms”) describe the permitted use of the accommodation
search facility provided by SDTA on the www.shaftesburytourism.co.uk Website
and operated by eviivo Ltd on behalf of SDTA under the URL www.shaftesburytourism.co.uk.
refers to the reservation of accommodation services offered by an Establishment.
Confirmation” refers to the notification issued by Us, or by eviivo on Our
behalf, to confirm the Booking You have made with an Establishment
refers to the accommodation search facility operated by eviivo on behalf of SDTA,
under the URL www.shaftesburytourism.co.uk as part of the www.shaftesburytourism.co.uk
Website, which allows You to search for, book and pay for accommodation.
“SDTA” shall mean Shaftesbury & District Tourism
Association, a members’ organisation having its offices at The Chalet B&B,
Christy’s Lane, Shaftesbury, Dorset SP7 8DL.
“Communication Facility” refers to any bulletin boards, chat
rooms or other messaging or communication facilities (if any) that may from
time to time be contained in the Booking Service.
“Establishment” refers to an accommodation provider included
in the accommodation search facility.
“Intellectual Property Rights" refers to all patents,
copyright, database rights, design rights, moral rights, registered designs, trademarks
or service marks, trade names, or know-how (whether registered or not and
including any applications or rights to apply for registration) and all rights
or forms of protection of a similar nature whether subsisting now or at any
time in the future anywhere in the world.
“Licence Agreement” refers to any end user licence agreement
which may accompany the Software.
“Software” refers to any software that may be made available
to download or use via the Website.
“Terms” refers to the Terms and Conditions as described
herein and as amended by Us from time to time.
“You” refers to you, a user of the www.shaftesburytourism.co.uk website and a user of the accommodation search facility operated by
eviivo on behalf of SDTA.
“Your Content” refers to ratings, reviews, comments,
photographs or other information and material, including Your name, town and country,
which You submit to Us when submitting a guest review.
“We” (and related expressions like "us" and
"our" and "ours” and “ourselves") refers to SDTA and
eviivo as the operator of the Booking Service.
“eviivo” refers to eviivo Limited, a company registered in
England and Wales under the number 05002392 and having its registered offices
at 154 Pentonville Road, London, N1 9JE.
eviivo’s VAT number is 877374571.
eviivo is a business partner of SDTA and operates the Booking
Service on behalf of SDTA, including the processing of online payments for
bookings made via the Booking Service.
“Website” refers to the website operated by SDTA at www.shaftesburytourism.co.uk,
including the Booking Service operated by eviivo.
1. Intellectual Property Rights
1.1 All Intellectual Property Rights and goodwill
in or relating to the contents of the Website belong to Ourselves or to Our
business partners and Our suppliers. All
Intellectual Property Rights and goodwill in or relating to the contents of the
Booking Service belong to eviivo or eviivo’s business partners and eviivo’s suppliers. All Intellectual Property Rights are protected
by law and You may not copy, republish or otherwise use the content of the
Website search, save as provided in these Terms.
2. The Booking Service
2.1 By using the Booking Service You agree to be
bound by these Terms and enter into a binding agreement with Us on the basis of
2.2 We, or Our suppliers or business partners may
update or otherwise change the contents of the Website and the Booking Service
at any time and without notice to You. It is Your responsibility to ensure You
are aware of any changes We may make from time to time.
2.3 In addition to these Terms further specific terms
and conditions will apply to any booking You make with an Establishment via the
Booking Service. When You make a booking via the Booking Service, Your Booking will
be made directly with the Establishment but any online payment against such
Booking, whether full or partial, will be processed by eviivo (on behalf of the
Establishment and SDTA) as the merchant of record.
2.4 The terms and
conditions applicable to any Bookings made via the Booking Service are further
detailed in Our Booking Terms, as amended from time to time and published on http://partners.eviivo.com/shaftesbury/Terms-and-Conditions/#booking.
3. Use of the Booking Service
3.1 You may not use the Website other than as
expressly authorised within these Terms and the terms set out within the Website
itself. You are responsible for Your use
of the Booking Service, including where You allow others to use Your password
or to access Your computer.
3.2 You may download to a local hard disk and/or
print extracts from the information provided via the Website or the Booking
Service solely for Your own personal and non-commercial use.
3.3 Subject to Clause 4.2, You may not copy or
reproduce part or all of the contents of the Website in any form including,
without limitation, its incorporation into or storage in any other website,
electronic retrieval system, publication or other work (whether hard copy,
electronic or other) without Our express written permission.
3.4 You may not frame or link to the Website or any
part of it without Our express written permission.
3.5 You may not use the Website for any illegal or
3.6 You may use the "Contact Us" section
only to send messages and material that are appropriate and related to the
particular Communication Facility.
3.7 Any use of any Communication Facility made
available via the Website must be responsible, reasonable and not excessive and
in particular, without limitation, you shall not do any of the following:
(a) commit an offence or use the Communication Facility for illegal
purposes or to defame, abuse, harass, stalk, threaten or otherwise violate the
legal rights (such as rights of privacy) of others; (b) publish, post,
distribute or disseminate any defamatory, infringing, obscene, indecent or
unlawful material or information; (c) upload files that contain software
or other material protected by Intellectual Property Rights (or by rights of
confidentiality or privacy) unless you own or control the rights in question or
have received all necessary consents in writing; (d) upload files that
contain viruses, corrupted files, inappropriate data or code or any other
similar software or programs or use the Communication Facility in any manner
that may damage the operation of Our or another's computer, systems, websites
or general operations or to unlawfully obtain access to any of them; (e)
upload files which contain an active hypertext link to another website; (f)
delete any author attributions, legal notices or proprietary designations or
labels in any file that is uploaded; (g) falsify the origin or source of
software or other material contained in a file that is uploaded; (h)
advertise or offer to sell any goods or services, or conduct or forward
surveys, contests, or chain letters; (i) download any file posted by
another user of a Communication Facility that you know, or reasonably should
know, cannot be legally distributed in such manner.
3.8 We shall be entitled at any time to delete,
remove or suspend the whole or any part of any Communication Facility or any
information posted upon them by You or others without incurring any liability.
3.9 You may not alter or delete any copyright or
proprietary notice that the Website or the Booking Service may contain.
4. Use of the Software
4.1 Your use of any of the Software is governed by
the terms of the Licence Agreement, if any, which accompanies that Software.
4.2 If any of the Software is not accompanied by a
Licence Agreement, to the extent that We are legally entitled to do so, We
hereby grant to You a personal, non-transferable licence to use that Software
solely as required for viewing and otherwise using the Website and Booking
Service in accordance with these Terms.
4.3 All Intellectual Property Rights and goodwill in
the Software belongs to Us or to Our suppliers or Our business partners and You
agree not to use the Software in any manner which may infringe those rights.
5. Limitation of Liability
5.1 We use commercially reasonable efforts to ensure
that the information displayed on the Website and via the Booking Service is
accurate and helpful at all times. However, We cannot guarantee the accuracy of
that information and cannot be held liable for any reason whatsoever for any
use of such information by You or Your reliance on it except as specifically
agreed with Us in writing.
5.2 Any link (be it a hypertext link or other
referral device) used on the Website is provided solely for Your use and
convenience. Such links do not represent an endorsement or recommendation by Us
or by eviivo and do not mean that We or eviivo have any association with the
linked website. We are not therefore responsible for the content of any
websites that offer information via our Website or via the Booking Service or
for the consequences of Your entering into any contract(s) with their owners
and We do not accept any liability for any loss, damage, expense, costs or
liability incurred by You as a result.
5.3 Advertising and/or sponsorship may be included on
the Website or presented to You via the Booking Service. Any such advertisement
and/or sponsorship displayed on the Website do not represent an endorsement or
recommendation by Us or by eviivo. We are not responsible for any error or
inaccuracy in advertising or in the sponsorship material.
5.4 SDTA will
not be liable for any loss, damage, expense, costs, delays or other liability
which You may incur as a result of any event beyond Our reasonable control
(including without limitation the provision of the service by any Establishment
with whom You make a booking on the Website or any failure of transmission,
communication, computer or other facilities or Your inability to access the
Website for any reason or any failure, error or delay in the sending or
receiving of any notice or communication or instruction through the post or any
electronic medium). We do not guarantee that the Website will be a continuous
service or error free or that any defect will be correctable.
will not be liable for any loss, damage, expense, costs, delays or other
liability which You may incur as a result of any event beyond eviivo’s
reasonable control (including without limitation the provision of the service
by any Establishment with whom You make a booking via the Booking Service or any failure of transmission,
communication, computer or other facilities or Your inability to access the
Booking Service for any reason or any failure, error or delay in the sending or
receiving of any notice or communication or instruction through the post or any
electronic medium). eviivo do not
guarantee that the Booking Service will be a continuous service or error free
or that any defect will be correctable.
5.6 Neither SDTA,
nor eviivo, provide accommodation services to You. Neither
SDTA, nor eviivo make any recommendations or provide any assurances as to
the quality or suitability of the accommodation displayed on Our Website or
booked via the Booking Service. Should You
have any concerns in relation to a Booking made via the Booking Service with an Establishment listed on our Website,
including but not limited to, any aspects of the Establishment’s operation,
hygiene, health and safety practice or services, You should address these with
the Establishment directly, or contact the relevant regulatory authority. Neither
SDTA, nor eviivo, nor their business partners and suppliers shall be
liable to You for any failure by the Establishment with respect to any aspect
of the provision of accommodation and other accommodation related service,
including but not limited to the Establishment’s failure to adhere to ANY
relevant laws, including those with respect to health and safety.
5.7 In no circumstances (even where We are found to
have been negligent and You have warned Us of the likelihood of such damages
occurring) shall We be liable for indirect or special damages of any kind,
including but not limited to, financial losses such as loss of profit or
business opportunity, or loss of information of any kind, including data. Subject to 5.10, Our total liability to You is
limited to the price of any Booking You make via the Booking Service with an Establishment, or, if the price of the
Booking cannot be determined, to a maximum amount of £500.
content of the Website and any information provided to You via the Booking
Service does not constitute advice and should not be relied upon in making, or
refraining from making, any decision.
5.9 We use commercially reasonable efforts to check
for the most commonly known viruses, but We do not confirm that the Website,
any e-mails or attachments are virus free and cannot accept any liability in
this regard. We therefore recommend You carry out Your own virus checks.
5.10 Nothing within these Terms operates so as to
restrict Our liability for death or personal injury arising from Our negligence
or that of Our employees or sub-contractors or, if You are a consumer, affects Your
statutory rights with respect to the services we provide to You, as defined
herein and on Our Website.
5.11 If You use the Website in breach of these Terms You
must reimburse Us for any loss and/or damage caused to Us by Your misuse of the
6. General Notices
6.1 We reserve the right to change these Terms at any
time. Any such change will be effective once reflected in the text of these
Terms and published on this Web page. You should check these Terms periodically
to ensure that You are aware of and complying with the current version. These
terms were last updated on 1st April 2015.
6.2 These Terms and Our agreement with You under them
shall be governed by English Law, and You and We agree to submit to the
non-exclusive jurisdiction of the English courts for the determination of any
dispute between Us.
6.3 The headings in these Terms shall not affect
6.4 If any Term shall be held to be illegal or
unenforceable, in whole or in part, under any enactment or rule of law, such
Term or part shall to that extent be deemed not to form part of Our agreement
with You but the validity and enforceability of the remainder of that agreement
shall not be affected.
6.5 You may not assign, sub-licence or otherwise
transfer any of Your rights under these Terms.
7. Data Protection
7.1 We take the protection
of any personal information You supply to Us seriously. The terms and
conditions which will apply to the treatment of Your personal information are detailed
Policy”) describes the treatment of any personal data provided to or collected
by Us during Your use of the Booking Service provided on the www.shaftesburytourism.co.uk Website and operated by eviivo Limited on
behalf of SDTA under the URL www.shaftesburytourism.co.uk.
The definitions published in the Booking
Service Terms and Conditions at http://partners.eviivo.com/shaftesbury/Terms-and-Conditions/#general
1. Your Consent
1.1 By using Our Website,
including Your use of the Booking Service operated by eviivo, and providing
personal details You consent to the collection, use and retention of Your
personal information by Us and by eviivo for legitimate business purposes as
2. Collection, Use & Retention of Information
2.1 When We collect, use and retain information
about You via the Website and the Booking Service, we do so to the extent only
that is reasonably required to conduct Our business effectively.
information collected by Us, and by eviivo on Our behalf, varies depending on
the service You request from Us. For
example, when You use the Booking Service to book accommodation, We may collect
personal details such as Your name, address, accommodation details,
credit/debit card number and expiry date, billing details and telephone
numbers. This information may be
collected from third parties including any third party accommodation provider that
You selected via the Booking Service and placed Your Booking with, or other
people who collect information on Our behalf such as regional and local tourism
organisations. We may also collect information directly from You when You speak
to Us over the telephone or send Us correspondence or submit an accommodation
review. Finally, We undertake market research, or have third parties undertake
it on Our behalf and collect information in that way.
2.3 We use
information to complete transactions on Your behalf and to ensure that We can
efficiently manage and track transactions that are processed through Our
system. We also use information to monitor Our system efficiency and usage, and
to test and develop enhancements and changes to the way We do business or
enhance our systems. With respect to
the Booking Service, Your credit/debit card details are collected by eviivo on
Our behalf when You pay for the Booking for the sole purpose of processing the Booking
transaction You have requested and these details are not stored or used in any
other way by Us or eviivo.
information that We collect may be transferred to and stored at a destination
outside the European Economic Area (EEA) and may also be processed by staff
operating outside the EEA who work for Us or for eviivo or for one of Our
suppliers or contractors, in order to process or manage Booking transactions
using the Booking Service. This includes eviivo’s affiliate company in Tunisia.
2.5 The Website may
contain links to other sites including the web pages of third party
accommodation providers with whom You can book accommodation. Although this
third parties, We are not responsible for the privacy policies of these third
party accommodation providers and we shall not be liable for their policies.
3. Protection of information
3.1 We maintain
appropriate security standards and procedures in relation to the collection,
use and retention of Your information in order to prevent unauthorised access
or disclosure. Should You contact SDTA
or eviivo, Our security procedures mean that either SDTA or eviivo may
request proof of identity before either party is able to disclose any
information to You.
4. Disclosure to Third Parties
is shared with Our group companies, contractors, data processing companies
including operators of global distribution systems and payment clearing houses,
bank and professional advisers. We share only the information necessary to
deliver any supply of products and/or services by Us to You or in order to
ensure the successful completion of a transaction processed through Our system
or for related purposes. We may also disclose Your information when necessary
to protect against fraud or any other crime (usually by providing such information
to a reputable information reporting organisation) or in the event that We sell
Our business then to the purchaser of that business.
4.2 We may in
addition from time to time share non-personal, non-individual information in
aggregate form with third parties for business purposes, for example We may
tell Our business partners including regional and local tourism organisations and
commercial distributors the number of customers in certain demographic groups
who purchased accommodation using Our system. This does not involve the
disclosure of any personal information which can identify any particular
customer in any way.
4.3 We may
disclose Your personal information at any time where necessary to comply with
any legal obligation or requirement, such as to comply with an order of the
5. Online Guest Reviews
5.1 The terms and
conditions which will apply to any online guest reviews that You submit are
detailed in Our Guest Review Terms published at http://partners.eviivo.com/shaftesbury/Terms-and-Conditions/#reviews.
6. Employee Access to Information
information is disclosed to Our employees, agents and representatives on
"a need to know" basis and We confirm that all such persons
understand the importance of client confidentiality and privacy. The information you provide when you use the
Booking Service is also disclosed to eviivo’s employees, agents and
representatives and eviivo may use this information in order to contact you in
order to perform the fulfilment or payment of any Bookings made by You via the
7. Updating, Maintenance and Accuracy of Your Information
7.1 We endeavour to
ensure that all information held relating to You is kept up-to-date, accurate
populated by You (including Your personal details entered in any fields) is Your
sole responsibility and any changes to any aspect of Your personal data should
be updated directly by You.
7.3 If You have
and We will endeavour to respond as soon as possible.
7.4 All of eviivo's
processes and data storage methods have been approved by the Information
Commissioner’s Office (https://ico.org.uk) and eviivo’s registration number is
8. Cookies and Other Non-Personal
8.1 When You
visit the Website, We may automatically collect non-personal information about You,
such as the type of internet browser You use, the website from which You have
come to the Website and Your IP address (the unique address which identifies Your
computer on the internet) which is automatically recognised by Our web server.
You cannot be identified from this information and it is only used to assist Us
in providing an effective service on the Website and to collect broad
demographic information for aggregate use.
8.2 The Website
the hard drive of Your computer when You register or subscribe at Our Website
that enable Our server to recognize who You are each time You return. We may
retain Your personal preferences or hold session information. You can erase or
block cookies from Your computer if You want to (Your help screen or manual
should tell You how to do this) but certain services may not work correctly or
at all if You set Your browser not to accept cookies.
8.3 We may use
third-party advertising companies to serve ads on Our behalf. These companies
may employ cookies and action tags (also known as single pixel gifs or web
beacons) to measure advertising effectiveness. Any information that these third
parties collect via cookies and action tags is completely anonymous. If You
would like more information about this practice and Your choices, please visit
the Network Advertising Initiative website (http://www.networkadvertising.org).
9. Complaints procedure
9.1 If You wish
to make a complaint about Our services or any associated matter, You may
contact Us by email, letter or fax. We do require that complaints be made in
writing by email, fax or post. Wherever possible, complaints will be dealt with
promptly, and You will receive a response within 30 working days.
9.2 If You are
dissatisfied with the outcome of Your complaint, You may choose to escalate the
complaint internally by contacting Our Customer Services team at email@example.com
or in writing at SDTA, The Chalet B&B, Christy’s Lane, Shaftesbury,
Dorset SP7 8DL. A response to an
escalated complaint will be made within a further 30 working days.
9.3 You may also contact eviivo at firstname.lastname@example.org or in writing at eviivo Ltd, The Grimaldi Building,
154 Pentonville Road, London N1 9JE.
Guest Review Terms
Review Terms (“Guest Review Terms”) describe the submission and use of any guest
review information submitted after the booking of accommodation, using the Booking
Service operated by eviivo on behalf of
SDTA on the www.shaftesburytourism.co.uk website under the URL www.shaftesburytourism.co.uk.
By submitting Your response, You accept and agree to be bound by these Guest
1.1 Any Guest Review questionnaire must be completed
by the person (or party) who stayed in and booked the accommodation. Only one
questionnaire should be completed per stay.
1.2 You must not submit Your response to the questionnaire if You:-
(a) did not stay in the
accommodation; (b) are less than
18 years old; or (c) have a
personal or business connection to the accommodation provider or any of its
1.3 You must not forward the questionnaire to someone
else, allow anyone else to complete the questionnaire or impersonate or try to
impersonate another person.
2. Right to Use Your Content
2.1 We may publish, check, edit or remove all or part
of the ratings, reviews, comments, photographs or other information and
material, including your name, town and country, which you submit to us ('Your Content'), at Our sole discretion.
We do not check, monitor or moderate any
user ratings, comments or reviews You submit to Us, nor do We check their exact
origin, and Your Content may be automatically uploaded to the site.
2.2 You retain any copyright You may have in Your
Content. By submitting material to Us, You grant us a royalty-free, perpetual,
irrevocable, non-exclusive worldwide licence to use, copy, edit, adapt,
publish, translate, create adaptations from, make available, communicate and
distribute Your Content (in whole or part) and/or to incorporate it in other
works in any form, media, or technology now known or later developed. By
submitting Your Content, You warrant that You have the right to grant this
licence. The licence is capable of sub-license by Us for example to the Establishment
in question, to Our booking partners and to other public or private entities
with whom We have dealings.
2.3 To the extent permitted by law, You waive Your
moral rights (e.g. the right to be identified as author or to object to
derogatory treatment) in Your Content. As
a result We can:
Continue to publish all or part of Your Content,
including Your comments, ratings, photographs, name, town and country, even if You
change Your mind and want Us to remove it;
Remove Your Content, even if You have not
breached these Guest Review Terms;
Use all or part of Your Content in promoting Our
products and services (e.g. We may use Your Content in Our advertising and
Edit Your Content, which may result in a part of
it being modified and displayed, including without Your name.
2.4 Your user
review may appear on the website of the Establishment in question and on
relevant third party accommodation booking and information websites.
3. Submission of Your Content
3.1 You must give Your honest opinion about the
accommodation based on Your experience of Your stay or any communications You
might have had with the accommodation provider before Your stay in preparation
for Your stay.
3.2 Once Your review is online, anyone with internet
access can read it. Please make sure Your comments are clear to ensure that
they are not misunderstood. Do not forget that You are legally responsible for
what You submit. Please consider how Your comments could be received by others
as well as any lawful regulations concerning abuse, defamation and racial
hatred etc. Many different types of people of different ages may view Your
3.3 Please be polite. Do not use swear words or crude
or sexual language. Only English is allowed on this Website. Keep Your
submissions relevant. Do not insult other contributions or discuss the
non-appearance or removal of any content. Comments should be respectful of people's
must not submit any material that is:
(i) libellous, malicious, threatening,
false, misleading, offensive, abusive, discriminatory, harassing or racist; (ii) a breach of confidentiality or
someone's privacy (for example, You must not submit the telephone number, email
address or other contact details of any person), (iii) indecent, obscene or of a sexual nature;
is likely to: (i) cause alarm or distress; (ii) encourage
violence or racial or religious hatred;
infringes any intellectual property rights, such
as copyright and trade marks. You must own the rights in everything You submit
(e.g. photos and comments) or must obtain permission from the rights owner to
submit the material;
advertises any product or services or is for any
other commercial purpose;
impersonates anyone else or otherwise misrepresents
Your identity, affiliation or status;
could prejudice any active legal proceedings of
which You are aware;
is technically harmful (including, without
limitation, computer viruses, logic bombs, Trojan horses, worms, corrupted data
or other malicious or harmful software, data, components or conduct);
is in breach of these Guest Review Terms, Booking
is, encourages or teaches conduct that is a
criminal offence, gives rise to civil liability, or is otherwise unlawful;
includes links to any websites or webpages.
3.5 You must not try to circumvent any protections We
put in place for the security and operation of the questionnaire or Our booking
or review processes.
3.6 You must not re-submit content which You are aware has been removed.
4. Your Personal Information
4.1 The terms and conditions which will apply to any personal
Terms ('Booking Terms') are between SDTA (‘We’, ‘Us’, ‘Our’) and the
person or legal entity making the Booking (‘You/Your’). These Booking Terms are for the provision of
Booking(s) by the Establishment You have selected via the Booking Service operated by eviivo Limited on behalf of SDTA
on the www.shaftesburytourism.co.uk Website, and as set out in the ‘Reservation confirmed with’
section of Your Booking Confirmation . These Booking Terms are governed by
English law and apply to all Bookings. By
making a Booking You are deemed to accept and be bound by these Booking Terms.
operates the Booking Service and processes all online payments made via the
Booking Service on behalf of SDTA.
Therefore, when Your payment appears on Your card statement, eviivo
Limited may be displayed as the merchant of record.
Our services to You are to take Your Booking and
payment and to make the arrangements with the Establishment You have selected.
We are not in a position to ensure
that the Establishment You have selected via the Booking Service meets Your
expectations or performs its services properly or at all.
Although You make a Booking through Us and have
a contract with Us, because the Establishment is responsible for the day to day
provision of the services to You under that Booking, all complaints (other than those
related to payments made by You to Us or refunds that may be payable by Us to
You) should be directed to the Establishment in the first instance.
Bookings are made and a contract between You and
Us comes into effect when We accept a reservation from You. We will accept a
reservation when We have confirmed Your reservation and received payment of (i)
full payment of the total price; or (ii) payment of a deposit equivalent to the
first night or 5% of the total price; or (iii) any other amount We have
specified at the time of Your booking.
Where a deposit or any other amount that is less
than the total value of the stay is paid via the Booking Service, the balance of
the cost of Your stay will be paid by You directly to the Establishment, on
either check-in or check-out or at an earlier date if so requested by direct
communication between You and the Establishment.
You must be able to enter into a legally binding
contract and be over 18 years of age to make a Booking.
Bookings must be paid for using a valid credit
or debit card or via PayPal or any other payment type specified.
When Your Booking is confirmed, a reservation number
is given. This number must be retained for access to Your Booking details if
cancellation or amendment is necessary. You will need to quote this reservation
number when contacting the Establishment.
2.1 All prices include VAT where applicable at the current
2.2 On the rare occasion that an error in pricing occurs and
the Establishment does not accept Your reservation, even after We have issued a
Booking Confirmation, We will notify You as soon as We reasonably can and
refund the amount paid in full without any liability for the error or omission.
Such a refund shall be processed by
eviivo on our behalf. You agree that We
will be the sole arbiter of any pricing discrepancy and We will provide written
evidence of any obvious pricing errors to You in support of Our decision. This
clause is strictly limited to pricing errors caused by Us and excludes any scenario
where the Establishment has inadvertently advertised erroneous prices online.
2.3 You agree that
neither We nor the Establishment will be liable for any additional or
consequential expenses You may incur as a result of the error or omission.
2.4 Prices are per room per night (unless otherwise and
explicitly specified via the Booking Service and on Your Booking Confirmation).
2.5 If You have selected booking extras these will be added
to the total price of Your Booking. Prices do not include other costs You may
choose to incur during Your stay (unless otherwise stated).
2.6 Prices quoted are correct (unless a pricing error
occurs) only for the specific number of guests, dates, nights and rooms shown.
3.1 In the rare case that the Establishment is unable to
accommodate You as per Your Booking, You will be offered alternate
accommodation by the Establishment and if there is a difference in the Price,
You will be liable for the price differential. If the differential is less than the original
value of Your Booking a refund of the difference will be made to You. If the
differential is more than the original value of your booking it is the
responsibility of the Establishment to procure You with alternative
accommodation at no additional cost.
3.2 Arrival and departure and check-in and check-out times
are as specified on Your Booking Confirmation. Should You wish to check-in outside of the
times specified You must confirm this directly with the Establishment. In the
event that You attempt to check-in outside of the stated time without prior
arrangement, or fail to check-in at all, the Establishment may cancel the entire
booking and retain any amount it is entitled to retain as stated in the Establishment’s
cancellation policy section of Your Booking Confirmation.
4.1 The total amount payable to confirm Your Booking is
quoted in Your Booking Confirmation and will be charged to Your credit or debit
card or PayPal account or any other payment type offered at the time of
Booking. Your card statement will display eviivo Limited as the merchant of
4.2 All additional goods and services purchased during Your
stay must be paid in full directly with the Establishment.
5.1 Other than for death or personal injury caused by Our
negligence or fraudulent misrepresentation, Our total liability to You is
limited to the price of the Booking and in no circumstances will We be
responsible for any indirect or special damages.
5.2 Although We take care in Our selection of
Establishments, We do not have any control over them, nor do We carry out any
form of inspection of these Establishments, and therefore We are not
responsible for what they do or do not do, but where We can We will try to
ensure You have the benefit of the contractual commitments the Establishment
makes to Us in relation to Your Booking.
5.3 Should You have any concerns relating to the
Establishment’s operation, hygiene, health and safety practices or services,
You should address these with the Establishment directly, or contact the
relevant regulatory authority. If You would like to check the specific
conditions of stay relating to the Establishment, You should address these with
the Establishment directly.
5.4 We will not be liable to You where We have exercised
reasonable care and skill in Our provision of the platform and the placement of
requirements on the relevant Establishment’s delivery of services to You.
5.5 We will not be liable for failure to perform to the
extent that the failure is caused by any factor beyond Our reasonable control,
including the provision of the service by the Establishment.
5.6 You are responsible for any damage or loss caused to the
Establishment, including any damage to their property by Your act, omission,
default or neglect and You agree to indemnify Us and the Establishment and You
agree to pay Us or the Establishment on demand the amount reasonably required
to make good or remedy any such damage or loss.
5.7 We reserve the right to terminate Your Booking
immediately without being liable for any refund or compensation where You
engage in unacceptable behaviour that causes a disturbance or nuisance to other
guests at the Establishment.
6. Data protection
6.1 We take the protection of any personal information You
supply to Us seriously. The terms and conditions which apply to the treatment